How Opal Care is Responding to Coronavirus (COVID-19)

Safeguarding the health and wellbeing of our residents and team members remains our highest priority. With older people in care homes among the most vulnerable to contracting the COVID-19 virus, we have been taking preventative measures to protect those in our care and employment throughout the pandemic. This has included closing our care home to all but essential visitors.

Visiting restrictions are reviewed daily by our COVID-19 action team, and decisions are informed by national and local guidance, the UK Government COVID-19 alert levels, and our own risk assessments of the care home.

Currently, our care home can offer safe outside visits in a designated area of the garden subject to strict infection control procedures. These safe outside visits are naturally dependent on the weather.

Safe outside visits are only possible following individual risk assessments of the care home, the situation in its local area, and each individual resident.

Further criteria for pre-booked safe outside visits include:

  • Your visit must be pre-booked in advance and may last for a maximum of 1 hour. Please contact the care home directly to book an appointment.
  • Not more than 1 named person may visit during the allocated appointment, and they must be over 18 years of age.
  • No more than 2 visits may take place at any one time to allow for a member of staff to supervise and assist where necessary.
  • You must not have Coronavirus symptoms – high temperature, new cough, or loss of sense of smell/taste.
  • PPE must be worn.
  • These arrangements are subject to cancellation at short notice if the situation changes and are at the absolute discretion of the Senior Management team.

We are working towards being able to welcome visitors for safe indoor visits in accordance with government and public health guidelines. We will continue to monitor the guidance relating to this as it may be subject to change. Safe indoor visits will only be possible following individual risk assessments of each home, the situation in its local area, and each individual resident.

It is important to note that an increase in reported cases of COVID-19 in a care home’s local area may lead to the home being closed to all visitors as a precautionary measure.

Our home manager will be in contact with you to confirm any changes to our visiting policy when they occur.

In exceptional cases, such as when a resident is at the very end of life, an application may be made for special permission to enter the care home. Please contact the home manager directly to discuss this process and the conditions that must be observed for this to happen.

We are complying with the government’s advice in respect of the isolation requirements for both residents and staff. At the same time, our head office and management teams are also taking all the necessary precautions to delay the spread of this virus. This includes the provision of home-working where this is possible.

Please download our guide to visiting our care home here.